Error Message |
Solution |
Error in scanner. See the manual for solutions. |
- Make sure that your scanner or printer and the computer are connected correctly.
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Your scanner or printer may be damaged.
Restart the computer, then reconnect your scanner. If the same error message still appears, contact the service center.
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USB connection:
Cannot communicate with scanner for these reasons: - Scanner is turned off. - USB cable is disconnected.
Please check and try again.
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- Make sure that your scanner or printer is turned on.
- Make sure that the selected scanner is correct. Refer to the application's manual for details.
- With USB connection, check the connection of the USB cable and reconnect as required.
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Network connection:
Cannot communicate with scanner for these reasons: - Scanner is turned off. - (If using Wired LAN connection) It is disconnected from Wired LAN. - (If using wireless LAN connection) Signal strength is poor due to obstructions. - Network connection is prohibited by security software. - Different scanner on the network is selected.
Please check and try again.
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- With network connection, check the connection status and reconnect as required.
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A required file is missing or corrupted, or settings are incorrect. Try the installation again. |
- Reinstall the scanner driver from the web page.
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Cannot write or read file. |
- Exit running applications, check that there is sufficient free space on the hard disk, then scan again.
- Make sure that there is no problem with the destination folder, file name, or access permission.
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There is not enough free disk space to complete the scan. |
- Delete unnecessary files on the hard disk and scan again.
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Printer is in use or an error has occurred. Check status. |
- Check the printer status.
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The scanner is not available while in use by another application or user. |
- Close the other application.
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